Frequently Asked Questions
Everything you need to know about our ethically made essentials.
What makes your cotton different?
We use authentic Egyptian cotton, known for its extra-long staple length which results in softer, more durable, and more breathable garments compared to standard cotton.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. You can also view your order status by logging into your account on our website.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items in their original packaging. Please note that certain items like undergarments are final sale for hygiene reasons.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How should I care for my Kotn garments?
To maintain the longevity of your items, we recommend washing in cold water and hanging to dry. This prevents shrinkage and preserves the natural fibers.
Are your products ethically made?
Absolutely. We work directly with cotton farming families in Egypt and ensure fair wages, safe working conditions, and transparent supply chains for every piece we produce.